Privacy Policy

1. Overview

This Privacy Policy explains how OzCopilot Tutor ("we", "our", "us") collects, uses, and protects information when you use our web platform and iOS app.

2. Information We Collect

• Account information: name, email, and authentication identifiers.
• Subscription & billing: records related to your plan and payments (processed via app stores or payment providers).
• Usage data: app interactions, device information, performance data, and crash logs.
• Study activity: progress, answers, scores, and preferences to personalise your learning experience.
• Support communications: messages you send to our support channels.

3. How We Use Information

• Provide and maintain the Service, including personalised study features.
• Process subscriptions, manage trials, and prevent fraud.
• Monitor performance, fix bugs, and improve features.
• Communicate with you about updates, support, and important notices.
• Comply with legal obligations and enforce our Terms.

4. Legal Bases

Where applicable, we rely on the following legal bases: performance of a contract (providing the Service), legitimate interests (improving and securing the Service), consent (where required for analytics/marketing), and compliance with legal obligations.

5. Data Retention

We retain information for as long as needed to provide the Service and for legitimate business or legal purposes. We delete or anonymise data when it is no longer required.

6. Sharing & Processors

We may share data with service providers who process data on our behalf (e.g., cloud hosting, analytics, customer support, and payment processors/app stores). These providers are bound by confidentiality and data protection obligations. We do not sell personal information.

7. Analytics & Cookies

We may use analytics to understand usage and improve the Service. Cookies and similar technologies may be used for essential functions and, where applicable, for analytics subject to your consent and device settings.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or export your data, and to object to or restrict certain processing. You can exercise these rights by contacting us.

9. International Transfers

Your information may be processed in countries other than where you reside. Where required, we use appropriate safeguards for cross‑border transfers.

10. Security

We implement technical and organisational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Children

The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

12. Changes

We may update this Privacy Policy from time to time. The "Last updated" date will reflect the most recent changes. Continued use of the Service after changes means you accept the updated Policy.

13. Contact

Questions or requests regarding privacy can be sent to support@ozcopilot.com.